About Us:
We’re WestSpring IT, a fast-growing Managed IT provider. We deliver IT support and services with a difference, enabling our clients to succeed whilst building long-lasting relationships – and having fun along the way.
Our team are the beating heart of the business, and our vibrant modern offices provide an environment that allows everyone to thrive and flourish. We have a lot of fun and are a truly supportive bunch both inside and outside the work environment.
Building great relationships with our amazing clients is paramount! We’re real people – not robots, who are passionate about delivering a first-class experience to all our clients.
Unfortunately, we are not able to offer visa sponsorship.
Why WestSpring?
Company Benefits
- 25 days holiday allowance + bank holidays
- Lunch on WestSpring every Friday, Tuesday Breakfast clubs, office pick-a-mix and drinks fridge freely available for whole team
- Fun social calendar – Fun social calendar – we run a range of fun and different monthly socials including go-karting, theme parks, spa days and paintballing, as well as smaller team events and lunches.
- Games room complete with 2 games consoles, 2 TVs, dartboard and more!
- Each year for Christmas the team are treated to an all-expenses paid trip away to celebrate their hard work throughout the year!
- Career development – there’s no limit to our teams’ development. We work closely with individuals to understand where they want to go in their career and create a pathway that allows them to reach their goals.
- Training - We invest heavily in our team and give everyone the opportunity to do external training to further their career as well as providing regular in-house development. We also encourage our team to attend industry events and conferences relating to their role.
- Great work life balance - we are understanding and accommodating to peoples’ personal needs and home-life and encourage staff to not work beyond their contractual hours. No job is worth missing out on your child’s sports day.
- Referral Scheme – Employee & Client Referral program.
Client Experience Manager
Salary: Up to £50k depending on experience and car allowance (£350 per month)
Location: Bristol
Hours: 37.5 hours per week
The Role
This is an excellent opportunity for an experienced Client Experience Manager/Account Manager to work in a vibrant fast paced, fun environment that breaks the mould of usual IT providers. Reporting to the Client Services Director, you will be an ambitious, enthusiastic individual that strives to deliver an exceptional client experience and builds meaningful relationships with our amazing clients. You will be responsible for onboarding new clients into the business ensuring the client has a smooth transition and a fantastic experience during the process.
Responsibilities
You will be key in developing strong relationships with clients, connecting with key business executives and stakeholders and reporting on account performance as well as recommending IT solutions for businesses.
You will deliver client review meetings with key stakeholders. You will produce and manage client IT strategies and position products and services for clients.
You will be vital in supporting clients with new projects and opportunities and understanding their business and how our IT services can drive their business forward, enabling growth. You will also act as the main point of contact for the client.
You will be working closely with all our internal team.
This role is flexible with 1-2 days based in the office, with the rest out visiting clients so some travel will be required.
Skills and Experience
- 3-year experience in a similar client-facing role; MSP or Technology experience is essential.
- A self-motivated professional, ambitious, approachable, and flexible with a can-do attitude.
- Excellent verbal and written communication skills.
- Ability to work well under pressure and manage multiple clients, excellent Time management skills.
- Tenacity and a strong desire to make a difference, always with the client experience in mind.
- Experience in positioning products and services.
How to Apply
If this role sounds like you, please send your CV with a short covering letter detailing why you want to join the WestSpring IT team to recruitment@westspring-it.co.uk or any questions give us a call on 0117 403 44 55