About us
We’re WestSpring IT, a fast-growing Managed IT provider. We deliver IT support and services with a difference, enabling our clients to succeed whilst building long-lasting relationships – and having fun along the way.
Our team are the beating heart of the business, and our vibrant modern offices provide an environment that allows everyone to thrive and flourish. We have a lot of fun and are a truly supportive bunch both inside and outside the work environment.
Building great relationships with our amazing clients is paramount! We’re real people – not robots, who are passionate about delivering a first-class experience to all our clients.
The Role
This is an excellent opportunity for an experienced Project Consultant to work in a vibrant, fast-paced, fun environment that breaks the mould of usual IT providers. Reporting to the Director, you will be an ambitious, enthusiastic individual that strives to deliver an exceptional client experience.
You will be delivering a vast range of projects to our clients from across our technology portfolio; you will be responsible for the complete project lifecycle, including the presales & scoping, planning and project management, delivery, and completion.
The role will be office based, with frequent client visits required during the project stages.
Responsibilities
Project presales
- Able to quickly understand technical requirements and propose solution
Project Scoping, planning and documentation
- Able to confidently scope project requirements, create project plan with all support documentation
Project Risk Assessment
- Perform risk assessment for project, taking into consideration the client’s business and impact
Project Delivery
- Successfully deliver projects, taking full ownership of the delivery of the project
Project Fallout and Troubleshooting
- Manage and resolve issues which arise from the project confidently, to aid client experience
Working with Vendors and unknown solutions
- Able to converse and understand 3rd solutions and the impact / requirements for project work
Project communication and house keeping
- Able to manage communication with client, internally and vendors. Keeping the project management solution up to date and accurate.
Project Documentation and Handover
- Great documentation skillset and able to provide understandable handover and training for the service desk when projects are completed
Skills and Experience
- At least five years of experience in a similar role.
- Experience in and knowledge of delivering technology projects in the following areas:
- Designing and implementation of Solutions.
- Email Migrations, including Office 365, Google Workspace, and Microsoft Exchange.
- Cloud/Physical server migrations, including 3rd party applications hosted on servers
- Network Upgrades/Migrations
- Firewall installations and configurations
- Office Relocations/New
- Office 365/Azure, including Intune.
- AWS experience would be beneficial
- Cyber Security related services.
- Regular travel and a full driving licence is required for this role
Why WestSpring?
- 25 Days holiday allowance + bank holidays
- Private Health Care
- Lunch on WestSpring every Friday, Tuesday Breakfast clubs, office pick-n-mix and drinks fridge freely available for the whole team.
- Fun social calendar – we run jam-packed quarterly socials including go-karting and paintballing, as well as smaller team events and lunches.
- Games room complete with 2 games consoles, 2 TVs, dartboard and more!
- Each year for Christmas the team are treated to an all-expenses paid trip away to celebrate their hard work throughout the year!
- Career development – there’s no limit to our teams’ development. We work closely with individuals to understand where they want to go in their career and create a pathway that allows them to reach their goals.
- Training – We invest heavily in our team and give everyone the opportunity to do external training to further their career as well as providing regular in-house development. We also encourage our team to attend industry events and conferences relating to their role.
- Employee Welfare Scheme – all our team and their dependants have access to free mental health and wellbeing solutions 24/7, including coaching, therapy and legal advice.
- Great work life balance – we are understanding and accommodating to peoples’ personal needs and home-life and encourage staff to not work beyond their contractual hours. No job is worth missing out on your child’s sports day.
- Referral Scheme – Employee & Client Referral program.